Clueless! Coaching People Who Just Don't Get It

About the book

This book was written to help coaches initiate and sustain successful behavior change in the clients they work with. Authors Sandra Mashihi, Ph.D. and Kenneth Nowack, Ph. D. introduce a powerful model of behavioral change and include a wealth of useful strategies, research and practical tools for all types of coaches -- executive, career, lifestyle modification, and personal.

Read this book and you’ll discover the Enlighten, Encourage, and Enable model of behavior change that has driven successful interventions in organizations such as UC Irvine Medical Center, Time Warner Cable, Davita Inc., B&B Manufacturing, UCLA Anderson School of Management and the University of Iowa. Developed by Ken Nowack in over 20 years of work with thousands of participants, Enlighten, Encourage and Enable has proven reliable at increasing sustainable behavior change.

In this book and on the accompanying website, you’ll be introduced to 148 time-tested exercises that help coaches help clients to:

Enlighten

In the Enlighten section of Clueless, the authors review different methods of helping your clients become more aware of their signature strengths, values, personality and development opportunities. They provide a detailed review of feedback methods including 360-degree feedback in order to maximize self-insight and awareness.

Encourage

In the Encourage section of Clueless you’ll learn about all the ways you can assess your clients’ motivation to implement behavioral change action plans. This section includes discussions of motivational interviewing techniques, behavioral change models, and skill building to facilitate clients’ readiness to want to implement their goals in a manner that can be measured and evaluated.

Enable

In the Enable section the authors introduce techniques and skills for clients to track and monitor progress on the implementation of their goals, build relapse prevention plans, and cultivate factors that support sustained change with colleagues, family members, partners and friends.

• Part I: Factors that Influence Behavioral Change

• Introduction to the Enlighten, Encourage, and Enable Behavioral Change Model
  • Does Coaching Really Work?
  • Factors Influencing Successful Behavioral Change
• Chapter 1: Coach Factors that Influence Behavioral Change
  • Credibility of the Coach
  • Coach/Client Compatibility
• Chapter 2: Client Factors that Influence Behavioral Change
  • Personality Factors of the Client
  • The Role of Genetics in Personality: Can People Really Change?
• Chapter 3: Environmental Factors that Influence Behavioral Change
  • Organization as a Support System
  • Summary/Key Points
  • Coaching Exercises

• Part II: Enlighten

• Introduction: Why Enlightenment is Necessary for Behavioral Change
• Chapter 4: Different Domains of Assessment
  • Assessments Used In Coaching
• Chapter 5: Multi-Rater/360-Degree Feedback Systems
  • The Growing Popularity of 360-Degree Feedback Assessments
  • The Neurobiology of Feedback
  • What Vendors Won’t Tell You: Limitations and Challenges in Using 360-Degree Feedback Systems
• Chapter 6: Mirror, Mirror, on the Wall: Matching Feedback to an Individual’s Self-Insight
  • Negative Effects of Misperceptions
  • Using the “Gap” Between Self and Others’ Perceptions to Identify
  • Developmental Opportunities
• Chapter 7: Best Practices for 360-Degree Feedback
  • What is the Purpose of the 360-Degree Feedback Process?
  • “Best Practices” in Using 360-Degree Feedback: Q&A
  • Purposes and Goals
  • Assessment and Competencies
  • Process and Implementation
  • Interpreting and Leveraging Impact
  • Tips for Facilitating Constructive 360-Degree Feedback
  • Summary/Key Points
  • Enlighten Exercises

• Part III: Encourage

• Introduction: Now That I know who I am—am I Really Ready for Change?
• Chapter 8: Assessing Readiness to Change Behavior
  • Transtheoretical Model of Readiness to Change
  • Decisional Balance Force Field Analysis
• Chapter 9: Facilitating Motivation to Change
  • Coaching Techniques for Effective Motivational Interviewing and
  • Readiness Assessment Motivational Interviewing Case Study
  • Exploring Client Motivation through their Attributional Style
  • Seven Tips on Assessing Client Motivation
  • Summary/Key Points
  • Encourage Exercises

• Part IV: Enable

• Introduction: How do I go About Changing?
• Chapter 10: Goal Setting
  • Goal Setting Factors
  • Personality Correlates with Goal Setting and Implementation Intentions
  • Learning Goals vs. Performance Goals
  • Implementation Intentions
  • Asking Clients about Future Predictions of Behavioral to Increase Implementation Intentions
  • SMART Development Goals
  • A Dozen Goal Setting Tips
• Chapter 11: Facilitating Goal Implementation
  • Ingredients for Learning a New Behavior
  • The Neuroscience of “Practice” and Learning a New Behavior
  • The Four Stages of Learning a New Behavior
• Chapter 12: Measuring Goal Progress
  • Defining a Way to Measure Success
  • Tracking and Monitoring Progress
• Chapter 13: Relapse Prevention
  • How Does Relapse Occur?
  • Relapse Prevention Strategies for Coaches
• Chapter 14: Building a Support Group
  • Types of Social Support to Facilitate Successful Behavioral Change
• Chapter 15: Approaches to Developing Talent
  • Envisia Learning Performance Coaching Model
  • Evaluating Performance Coaching Interventions
  • Summary/Key Points
  • Enable Exercises
• About the Authors